POSB & DBS tea parties

POSB and DBS clients, get ready for tea parties

Don't be surprised to hear of talks on fengshui, or even a tea party, being held at a POSB or DBS Bank branch near you.

Under a new operating model, managers at all POSB and DBS branches have been given the autonomy to organise and tailor activities to cater to the interests of their customers.

This was revealed at a media briefing held yesterday at DBS Building. Piloted at 12 POSB branches last year, the initiative was rolled out to all 67 POSB and DBS branches in January.

For instance, Ms Joycelyn Tan, POSB business manager at the Compass Point branch, organised a fengshui talk in January to complement the Chinese New Year festivities.

But such activities are not solely for fun and games, as they allow the branch's staff to interact with customers, and gain a better understanding of their banking needs, said Ms Tan.

Each POSB branch spans about 2,600 sq ft and serves some 120,000 regular customers. POSB said it has enhanced its centres which are smaller versions of its branches that do not provide financial-planning services.

Two service staff members have been assigned to each centre to provide basic banking services, such as ATM-card replacement and account opening.

At the briefing, POSB and DBS also revealed that their automated teller machines (ATMs) are being upgraded to read the EMV (Europay, MasterCard and Visa) smart chips that are being installed progressively in all their ATM cards.

~News courtesy of Omy~